August 01, 2018
What happened to good, ole-fashioned client service? Managing a business in a day of digital analytics and bottom-lines, it’s easy to forget the human component. The yardstick of growth or success is then based on dollar signs ONLY. While “keeping the lights on” is important, I would argue a different viewpoint. How about a business model that is 100% truly client-centric, where it’s all about building trust and creating positive relationships? Sound too fluffy for you? I’ll explain.